Telecom
Telecommunications is a giant industry today where service providers are struggling with massive volumes of operational processes such as managing data, increasing business agility, controlling costs, improving business efficiency, and developing new models/services.
Lumera offers a wide range of digital services and solutions, required by any sector to enhance the quality standards, which in turn uplifts the end user experience resulting in a stronger market presence. We cater special assistance to telecom industry, to make both quality and demand competing ends meet.
Our Core Concept
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Reconstruct business models to generate new growth and overall development
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Promised customer satisfaction within budget limits
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We provide innovative solutions to traditional problems with high end technical assistance.
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We make digital transformation possible for every option the client is looking for.
How we use Automation in Telecom
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Automating First Call Resolution (FCR) assists in retrieving relevant data and information for the agents, leading to improved customer satisfaction, and resolved cases.
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Automation helps to perform repetitive processes like incident, event, and diagnostics whilst leaving humans to deal with complex processes.
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Automating sales order processing helps to standardize the work process, streamlines the workflow, and boosts ROI and also capable of analyzing queries - emails, texts, calls, providing basic responses, and diverting the complex queries to humans, keeping them in the loop.
IoT in Telecom
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Connect diverse physical assets to the cloud and remotely manage the operations, investigate malfunctions, run firmware upgrades, and keep track of inventory.
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Minimize operational costs by applying IoT technology for software defined networking and network function virtualization.
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Helps to create a lean asset management solution that supports modern connectivity and integration protocols,
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Provides a premium user experience for straightforward management and monitoring of devices in the cloud.
How Lumera Implements AI into Telecom Sector
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AI-driven predictive analytics are helping to provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data.
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Operators can use data-driven insights to can monitor the state of equipment, anticipate failure based on patterns, and proactively fix problems with communications hardware, such as cell towers, power lines, data center servers, and even set-top boxes in customers’ homes.
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Helping CSPs to build self-optimizing networks (SONs), which give operators the ability to automatically optimize network quality based on traffic information by region and time zone.
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Use advanced algorithms to look for patterns within the data, enabling to both detect and predict network anomalies, and allowing them to proactively fix problems before customers are negatively impacted.
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Helps technical teams to tracks and analyze customers’ at-home behavior – with their permission – such as switching channels on their modem, which may signify a Wi-Fi issue
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Virtual assistants to help contend with the massive number of support requests for installation, set up, troubleshooting and maintenance, which often overwhelm customer service centers.
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Using AI, operators can implement self-service capabilities that show customers how to install and operate their own devices.
Cloud in Telecom
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Delivers IT and communication services over any network (fixed, mobile, worldwide coverage) and can be used by any end-user connected devices, such as smartphones, PCs, televisions, etc.
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Delivers a vast range of communication services, such as audio calls and conferences, video calls and conferences, messaging, broadcasting, etc.
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Provides high-grade network services, such as VPN, L4-L7 connections, etc., to ensure secure and high-performance services with end-to-end quality assurance for end users.
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A vast scalable engine delivers building highly scalable and flexible infrastructure for users and partners, meeting the peak loads and seasonal variations demands.
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Using cloud computing, service providers can provide software at lower rates with the help of virtualization and provisioning software, allocating efficient computing resources, thus reducing hardware costs as well.
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A vast scalable engine delivers building highly scalable and flexible infrastructure for users and partners, meeting the peak loads and seasonal variations demands.
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Using virtualization technology in cloud computing, cloud service providers can use flexible and efficient resources, such as IT, server, storage, network, etc.
Our Thinking
CASE STUDY
Leading Laboratory Informatics Provider Increases 90% Coverage in Test Automation…
CASE STUDY
Leading Laboratory Informatics Provider Increases 90% Coverage in Test Automation…
CASE STUDY
Leading Laboratory Informatics Provider Increases 90% Coverage in Test Automation…
CASE STUDY
Leading Laboratory Informatics Provider Increases 90% Coverage in Test Automation…
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MS Dynamics and its importance in enabling business IT solutions.MS Dynamics is a mix of ERP and CRM solutions provided via a network. A dynamics is a group of solutions suitable for different types of businesses.
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MS Dynamics and its importance in enabling business IT solutions.MS Dynamics is a mix of ERP and CRM solutions provided via a network. A dynamics is a group of solutions suitable for different types of businesses.
blogs
Why Cloud Computing Security is Important?
When businesses go online, they seek cloud services to store their data, records, files, and whatnot…
How does DevOps play a crucial role in achieving agility?
DevOps is the collaboration of Development and Operational processes, to provide a collaborative approach to software development…
How IBM Solutions helps IT companies to strengthen their market Presence.
The Giant companies always speak big and perform big…
How intelligent testing services help in unlocking the power of data?
“We’d recommend them to others and will definitely hire him again to start work on other platforms. I got more than my money’s worth!”
-Mr. Martin Beukof
“Their standard of coding has helped us move our project along quickly and keep us agile enough in the ever-growing complex technology landscape.”
-Mr. Tom Mitchel
Haven’t found what you like? feel free to contact
Please reach us at info@lumerainc.com or fill up the form.
